The Ritz-Carlton, Astana
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Amazing all around. Just Ritz being Ritz. Everything you expect from luxurious experience and thensome! Aisan from the front desk was super kind and helpful. Darina, the manager, overheard that my son wanted a cupcake and in 15 minutes he had his snack. Senior Lounge Concierge Alina also sent a little book about dinosaurs for my son when they noticed that he liked to play with his dino toys. Amazing hospitality, impeccable attention to detail, and friendliest vibe you will ever get in the city. Recommend 10/10.
Bexultan
mars 2025
This was my second time in this hotel and they provided exactly same high quality as 3 years ago in every respect. The only thing which disturbed our stay is that on a rooftop of the neighboring building a discotheque was opened and the loud music of it could be heard also on upper floors (the hotel is already in the process of solving definitely this issue). The staff reacted swiftly be providing another room on the other side of the building.
Tamás
juillet 2025
High-end hotel in Astana. Friendly English-speaking personnel. Excellent rooms, Olympic size swimming pool, great hamam and sauna, 24 hours fitness room. TV with CNN and BBC programs+ a number of programs in the different languages- italian, french, arabic, turkish, kazakh, russian...Phantastic location in the middle of the town. Shower and bath, high quality sleeping arrangements. And yes- Nescafe coffee-machine with 4-5 different types of coffee and unlimited amount of Turan water bottles. A great view from a room of great size. Will stay again.
Natalie
avril 2025
Thank you for the wonderful hospitality and service! I started celebrating my birthday at the hotel before heading to the restaurant. The hotel staff was incredibly welcoming, responding to all my requests politely and professionally. They even brought five pairs of slippers for my guests in the suite, even though they weren’t staying at the hotel. I’m beyond grateful for this thoughtful gesture. I will definitely return and stay here again when I’m back in Kazakhstan. A big thank you to the reception team and the concierge staff for being so caring and attentive. Much love!
Samal
janvier 2025
Ritz-Carlton Astana is GREAT! I’m a frequent traveller and stopped at different hotels and I would like to say that Ritz-Carlton Astana is one of the best for its services, professionalism of the administration and staff. The rooms are big, cozy, very clean, modern. The prices are very nice. The restaurant and bar are also great. The atmosphere in the hotel is very friendly
Victor
avril 2025
Amenities, rooms design, restaurant
Marek
juillet 2024
I think this is a top hotel in Astana. The staff is friendly, everything is new and clean.
Evgenii
juillet 2025
I had a fantastic stay at this hotel and would like to extend my gratitude to the entire team for their warm hospitality, which made my experience exceptional. A special thanks to the manager, Yekaterina, the Mokki staff (Alexander and Olzhas), the club lounge (Nina), and the front office team. Their efforts made me feel truly welcome. Thank you so much! I can’t wait to return soon!
Farizat
septembre 2024
This is a proper Ritz Carlton the way it should be. A new building in the center of the city with everything one could want. If you can afford it, then you should stay with that hotel.
Anton
juillet 2025
The rooms were enormous and immaculately furnished. The staff were amazing. Loved the shopping mall attached to the hotel. The gym and Spa were the best I’ve ever experienced and I’ve stayed in a lot of 5 star over the years.
Kevin
décembre 2024
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