The Ritz-Carlton, Astana
Τι λένε οι επισκέπτες
Amazing all around. Just Ritz being Ritz. Everything you expect from luxurious experience and thensome! Aisan from the front desk was super kind and helpful. Darina, the manager, overheard that my son wanted a cupcake and in 15 minutes he had his snack. Senior Lounge Concierge Alina also sent a little book about dinosaurs for my son when they noticed that he liked to play with his dino toys. Amazing hospitality, impeccable attention to detail, and friendliest vibe you will ever get in the city. Recommend 10/10.
Bexultan
Μάρτιος 2025
Thank you for the wonderful hospitality and service! I started celebrating my birthday at the hotel before heading to the restaurant. The hotel staff was incredibly welcoming, responding to all my requests politely and professionally. They even brought five pairs of slippers for my guests in the suite, even though they weren’t staying at the hotel. I’m beyond grateful for this thoughtful gesture. I will definitely return and stay here again when I’m back in Kazakhstan. A big thank you to the reception team and the concierge staff for being so caring and attentive. Much love!
Samal
Ιανουάριος 2025
Amenities, rooms design, restaurant
Marek
Ιούλιος 2024
I had a fantastic stay at this hotel and would like to extend my gratitude to the entire team for their warm hospitality, which made my experience exceptional. A special thanks to the manager, Yekaterina, the Mokki staff (Alexander and Olzhas), the club lounge (Nina), and the front office team. Their efforts made me feel truly welcome. Thank you so much! I can’t wait to return soon!
Farizat
Σεπτέμβριος 2024
The rooms were enormous and immaculately furnished. The staff were amazing. Loved the shopping mall attached to the hotel. The gym and Spa were the best I’ve ever experienced and I’ve stayed in a lot of 5 star over the years.
Kevin
Δεκέμβριος 2024
The Ritz-Carlton was elegant and modern as expected. The team was available and very helpful for needs around the clock! The restaurant Ozen has a great menu, a great Ambiente at the bag and a very nice terrace! The breakfast and so the coffee was just great at the 3rd floor!
Peter
Αύγουστος 2023
Location and brand. Great staff.
Daniel
Ιανουάριος 2024
Absolutely everything was wonderful! The staff was very polite and helpful, the suite exceptionally clean and beautifully designed, and the location is close to sights and good restaurants.
Evgeniia
Μάιος 2024
Perfect location, great views of the whole city, very stylish, beautiful and large rooms, perfect cleanliness! Very high level service, breakfasts for every taste!!! Highly recommended!
Irina
Αύγουστος 2024
It’s the best hotel in nd the best staff like never i have see it before amazing i prefer to everyone to go to relax
Shkodra
Δεκέμβριος 2024
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